Our new homes services charter

Our customers are always our priority

Our customers are always our priority

Our customers are always our priority. We care about you and are determined to make your move into your new home, and your time living there, as successful as it can be.

Our commitment to you

  • Getting it right first time and keeping it simple
  • Being open and honest with you
  • Regularly asking for your feedback

How you can help us

  • Treat our team fairly and honestly
  • Provide us with all the information we need to help you
  • Give us access to your home as we need this to fix your defects
  • Always give us feedback, so we can make sure we’re doing what we can to help

Consumer Code for Homebuilders

As well as our New Homes Services Charter, you are protected by the Consumer Code for Homebuilders. This sets out  rules for Homebuilders to follow with their marketing, selling, and aftersales care.

View Consumer Code for Homebuilders (PDF)

See also

New Homes Services
Before you move in
Your home demonstration
Setting up utilities and bills
Moving in day
Help with defects
Emergencies
Improvements and alterations
Your new home's warranty
Tips for your new home