Providing
identification
documents

How to provide identification documents when selling your home or buying more shares

Whether you are selling your home or buying more shares, we will require copies of identification documents from all homeowners, in order to confirm that you are the people listed on the lease.

Accepted forms of identification

The lists below show the documents we will accept. Please provide one item from List A and two items from List B for each homeowner:

List A – must show name, photo and date of birth

A valid passport
A valid (photo card) driving licence with signature

List B – must show name and address

A bank account statement that is less than 3 months old
A mortgage statement from a current lender for the mortgage accounting year just ended
A utility bill that is less than 3 months old
A Council tax bill that is less than 3 months old
A Council rent book showing the rent paid for the last 3 months

Change of name

We check the ID documents provided against the lease document. If you’ve changed your name since you bought your home, we also need to see certified documents to support the change – such as a marriage certificate.

Sending us your documents

We may offer you the option of using our security partner HooYu, to send us your identification documents. This is a quick and easy way to upload copies of your documents and allows us to keep them completely safe and secure.

Unfortunately, it is not always possible to use HooYu; we'll let you know. If not, you'll be able to upload your documents in your SO Resi account instead.

Benefits of using HooYu

HooYu can quickly and securely verify people using ID document authentication and facial biometrics. This makes the process much easier and quicker for you.

What happens to your data

HooYu delete the most sensitive information such as document images within 3 days of the ID verification being completed and will not share your personal data with any third party except SO Resi. Your data will be held in accordance with the Data Protection Act 2018 and UK GDPR within your statutory rights under this legislation.

Providingidentificationdocuments