b"21. Do you think these changes reflect the right areas to be focusing on?YesNoDon't know22. Why/why not? Do you have any other comments on the new shared ownership model? 23. If no, what are your three top suggestions on how the product could be improved for the customer? 24. Do you collect annual information on satisfaction of shared owners?YesNo25. What proportion of shared owners indicated that they were overall satisfied in your most recent survey? (Numeric answer, in %)26. Do you have any other comments you'd like to make about shared ownership? 22"