Buying a pre-owned property

Our Resales Team are here to guide you through every step of the buying process.

The process of buying a pre-owned property is a little different to that of buying a newly-built property

Step 1 - Find a property

Use our property search to find a SO Resi home. When you’ve found a property you like, use the “Arrange a viewing” or “Enquire now” buttons to register your interest and arrange a viewing. You will also need to fill out our application form.

Step 2 - View the property

We’ll arrange for you to view the property. This may be with the owner, or a third-party.

Step 3 - Affordability assessment

At the time of the viewing, you will need to speak to an Independent Financial Advisor (IFA) who specialises in shared ownership. They will assess whether you are fully eligible and can afford the property.

Step 4 - Application

If you wish to go ahead and buy the property, you must apply by completing an application pack. We will let you know what documents you need to provide. If you have any questions along the way, your Resales Consultant is on hand to help.

Step 5 - Offer Letter

We’ll assess all applications and make an offer to the successful applicant, based on their eligibility, needs, finances and so on.

If you are successful, you will receive an Offer Letter. On receipt of the Offer Letter, you will have 5 days to send us the relevant documents for compliance checks. You must also instruct a solicitor during this period.

If you are not successful, we will help you find a similar suitable property.

Step 6 - Progression

Progression refers to the numerous legal steps that must be taken between the acceptance of your offer and the sale being completed. Your Resales Consultant will guide you through this process. They will help you organise your mortgage and book in a mortgage valuation appointment for you.

You are now working towards exchange and completion, which can typically take 12 weeks, depending on circumstances.

Step 7 - Exchange and completion

Exchange of contracts and completion takes place. The seller will hand over the keys to your new home in person. You are now a homeowner! 

Step 8 - Welcome to MTVH!

You will receive a welcome pack to help you set up your direct debits, etc.

As a MTVH resident, you will be able to use MTVH Online, our customer portal, to pay your service charge and SO Resi Monthly Payment. You’ll also be able to report any problems and contact our customer service team when necessary.

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