Your home buying journey starts when you first contact us and carries on for up to one year after your legal completion date. Our Sales Team are here to guide you through every step of the process.
Note that the process of buying a new property is a little different to that of buying a pre-owned property.
Step 1 - Find a property
Use our property search to find a SO Resi home. When you’ve found a property you like, use the “Arrange a viewing” or “Enquire now” buttons to register your interest and arrange a viewing.
Alternatively, if you see one our properties advertised elsewhere, give us a call on 0208 607 0550. Once we've done a quick eligibility check, we can arrange for you to view the property. You will also need to fill out our application form.
Step 2 - View the property
We’ll arrange for you to view the property. This will be with one of our Sales Consultants who will take you through everything involved in becoming a SO Resi home owner.
Step 3 - Affordability assessment
At the time of the viewing, you will need to speak to an Independent Financial Advisor (IFA) who specialises in shared ownership. They will assess whether you are fully eligible and can afford the property.
Step 4 - Application
If you wish to go ahead and buy the property, you must apply by completing an application pack. We will let you know what documents you need to provide. If you have any questions along the way, your Sales Consultant is on hand to help.
Step 5 - Reserve your home
Your Sales Consultant will take your reservation fee to reserve your new home and provide you with information about your home and the development it is in. At this time your application will be reviewed by our Compliance Team.
Step 6 - Offer Letter
We’ll assess all applications and make an offer to the successful applicant(s) based on their eligibility, needs, finances and so on.
If you are successful, you will receive an Offer Letter. On receipt of the Offer Letter, you will have 5 days to send us the relevant documents for compliance checks. You must also instruct a solicitor during this period.
If you are not successful, we will help you find a similar suitable property.
Step 7 - Progression
Progression refers to the numerous legal steps that must be taken between the acceptance of your offer and the sale being completed. Your Sales Consultant will guide you through this process. They will help you organise your mortgage and book in a mortgage valuation appointment for you.
Your sales consultant will agree a date with you for exchanging contracts. This typically takes around 28 days.
Remember, you will need to meet the deadline date for exchanging contracts or the sale may fall through. If it does, Metropolitan Thames Valley will keep your reservation fee to cover administration costs.
Step 8 - Exchange contracts
When you exchange contracts, you will pay a non-refundable deposit and are legally committed to buying your new SO Resi home.
Step 9 - Completion
When the solicitors have confirmed that Metropolitan Thames Valley Housing has received your funds, you will get the keys to your new home. You are now a homeowner! Completion takes places no more than 10 working days after exchange.
Step 10 - Home demonstration
A customer care representative will meet you at your new home and walk you through each room to show you how everything works. They will also give you an overview on the best ways to look after your new SO Resi home.
You will also receive your SO Resi Home information manual, which explains how to look after and maintain your home.
Step 11 - Your warranty
You are covered by the MTVH Warranty for one year after your new property was handed over to Metropolitan Thames Valley Housing by the builder. Note, this is not the same as your legal completion date.
When an issue with the workmanship, or materials or systems used in building a property results in the failure of a component part of a building or structure which causes damage to the property, it is covered under warranty.
You will also have cover from the National House Building Council or an equivalent warranty. Your home is covered by a 10-year warranty – a 2-year warranty period which covers a wide range of items, followed by 8 years of more limited insurance. Your solicitor will give you your warranty certificate, warranty policy and the warranty information booklet when your sale completes. Keep these safe in case you need to make a claim, or to give to a new buyer if you sell your home in the 10-year warranty period.
If you have any questions or problems after moving-in, our New Home Services Team are available to help.
Step 12 - Welcome to MTVH!
As a MTVH resident, you will be able to use MTVH Online, our customer portal, to pay your service charge and SO Resi Monthly Payment. You’ll also be able to report any problems and contact our customer service team when necessary.