Your homebuying journey starts when you first ask us about So Resi and carries on for up to one year after your legal completion date. Even after that, we will be here to answer your questions about everything from So Resi payments and service charges to buying a bigger share of your home – and selling it when the time is right.
We’ve put together a step by step guide of your journey when you buy a So Resi new build home.
View the full processYou've accepted our offer of a So Resi home
Your sales consultant has taken your reservation fee to reserve your So Resi home. You have received information about your home and the development it is in.
You have agreed a date for exchanging contracts
Remember, if you don’t meet the deadline date for exchanging contracts, the sale may fall through. If it does, Thames Valley Housing will keep your reservation fee to cover administration costs.
Your So Resi welcome meeting
At the meeting you’ll find out more about your So Resi home, and your sales consultant will explain in detail what happens next.
Exchanging contracts
Up to 28 days after you accept our offer or your solicitor has all the legal documents they need. When you exchange, you pay a non-refundable deposit and are legally committed to buying your new So Resi home.
Legal notice to complete
Served five working days before the completion date. Your solicitor will let you know when notice is served. You will then need to make sure that funds are in place to complete your purchase.
Your So Resi home demonstration
A customer care representative will meet you at your new home and walk you through each room to show you how everything works. They will also give you an overview on the best ways to look after your new So Resi home.
Legal completion and handover
Once you have completed, you will be a So Resi homeowner. When the solicitors have confirmed that Thames Valley Housing has received your funds, you will get the keys to your new home. You will also receive your So Resi Home information manual, which explains how to look after and maintain your home.
Satisfaction survey
To help us understand how we can keep improving our service, we’ll invite you to take part in a short telephone survey soon after you move in. An independent company will call to ask you for detailed feedback about the quality of your new home and our service to you.
Your warranty
You are covered by the TVH warranty for one year after your new property was handed over to Thames Valley Housing by the builder. This is not the same as your legal completion date. You will also have cover from the NHBC or an equivalent warranty.
Legal completion and handover
Once you have completed, you will be a So Resi homeowner. When the solicitors have confirmed that Thames Valley Housing has received your funds, you will get the keys to your new home. You will also receive your So Resi Home information manual, which explains how to look after and maintain your home.
Satisfaction survey
To help us understand how we can keep improving our service, we’ll invite you to take part in a short telephone survey soon after you move in. An independent company will call to ask you for detailed feedback about the quality of your new home and our service to you.
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