Providing
identification
documents

How to provide identification documents when selling your home or buying more shares

Whether you are selling your home or buying more shares, we will require copies of identification documents for all home owners, in order to confirm that you are the home owner(s) listed on the lease.

Accepted forms of identification

The list below shows the documents we will accept. Please provide one item from List A and two items from List B for each home owner:

List A – must show name, photo and date of birth

A valid passport
A valid (photo card) driving licence with signature

List B – must show name and address

A bank account statement that is less than 3 months old
A mortgage statement from a current lender for the mortgage accounting year just ended
A utility bill that is less than 3 months old
A Council tax bill that is less than 3 months old
A Council rent book showing the rent paid for the last 3 months

Change of name

We check the ID documents provided against the lease document. If you’ve changed your name since you bought your home, we also need to see certified documents to support the change – such as a marriage certificate.

Sending us your documents

We may offer you the option of using our security partner, HooYu, in order to send us your identification documents; this provides you with a quick and easy way to upload copies of your documents and allows us to keep them completely safe and secure.

Due to our internal processes, the use of Hooyu will not always be possible; we'll let you know whether or not you can use Hooyu. If not, you'll be able to upload your documents to your SO Resi account instead.

Benefits of using HooYu

HooYu can quickly and securely verify people using ID document authentication and facial biometrics. This makes the process much easier and quicker for you.

What happens to your data

HooYu delete the most sensitive information such as document images within 3 days of the ID verification being completed and will not share your personal data with any third party except SO Resi. Your data will be held in accordance with the Data Protection Act 2018 and UK GDPR within your statutory rights under this legislation.

Providingidentificationdocuments