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Our Customer Care Charter

Our customers are always our priority.

Our customers are always our priority. We care about you, and are determined to make your move into your new home, and your time living there, as successful as it can be.

We commit to:

  • Getting it right first time and keeping it simple
  • Being open and honest with you
  • Being here to help you 24/7
  • Regularly asking for your feedback

How you can help us

  • Treat our team fairly and honestly
  • Provide us with all the information we need to help you
  • Give us access to your home as we need this to fix your defects
  • Always give us feedback, so we can make sure we’re doing what we can to help

Consumer Code for Homebuilders

As well as our Customer Care Charter, you are protected by the Consumer Code for Homebuilders. This sets rules for Homebuilders to follow with their marketing, selling and aftersales care. Ask us for a copy.

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