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When you need help fast

What is an emergency repair?

It is a defect that puts your health, safety or security at immediate risk, or affects the structural safety of the building. This includes emergencies relating to:

  • plumbing and drainage
  • electrics
  • security
  • primary heating system

For these emergencies, use the contact numbers in your Home User Guide. If you don’t have this guide, please email us and ask for the emergency number for your region.

For reporting repairs contact 0300 456 2929 or 020 3535 3535

Be prepared for emergencies

  • Read your Home User Guide carefully, as this gives a lot of important information about your new home and can help you prevent emergencies.
  • Check you know where water valves and mains switches are, so you can turn off the water or electricity in an emergency.
  • Make sure you have buildings and contents insurance. Your 10-year warranty does not protect you against things such as loss or damage resulting from fire, flood, storms, theft or accidental damage. If you pay a monthly service charge this is likely to include buildings insurance, so check this is in place.

Help with defects

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