Buying a

Learn about the process of buying one of our pre-owned resale properties

The process of buying a resale property is a little different to that of buying a new build property.

This 3 minute video explains the process of buying a resale property:

Step 1 - Find a property

Use our property search to find a SO Resi home. When you’ve found a property you like, use the “Arrange a viewing” or “Enquire now” buttons to register your interest and arrange a viewing.

Find a property

Step 2 - View the property

We’ll arrange for you to view the property. This may be with the owner, or a third-party.

Step 3 - Affordability assessment

You will need to speak to a Financial Advisor who’ll help you understand what’s affordable for you. We recommend you have a brief chat with them before your viewing. If you’re interested in purchasing a property, you will then need to have a more detailed meeting with them for a full affordability assessment and to complete some compliance checks.

Our recommended financial advisors

Step 4 - Application

If you see a home you think you'd like to buy, let us know by filling in our viewing feedback form, and a SO Resi resales consultant will get in touch to talk things through.

You will need to fill out our application form and complete your financial assessment with a financial advisor.

More about how to apply

Step 5 - Offer letter

We assess all applications based on eligibility, needs, finances and so on.

If your application is successful, you will receive a conditional offer and then a final offer letter. Sign and complete the necessary assessment checks as soon as possible upon receipt of these letters to avoid losing out on the property. You must also instruct a solicitor during this period.

If you are not successful, we will help you find a similar suitable property.

Our recommended solicitors

Step 6 - Progression

Progression refers to the numerous legal steps that must be taken between the acceptance of your offer and the sale being completed.  There will be three solicitors involved in this process – yours, the seller’s and the landlord’s.

Your Resales Consultant will be in regular contact with you through this process.

You will also need to work with your financial adviser to get everything in place for your mortgage. They’ll explain the different mortgage costs too. These could include upfront mortgage fees, as well as the adviser’s own fees of around £250. SO Resi will need a ’decision in principle’ from a lender before going ahead.

Step 7 - Exchange and completion

Once your mortgage has been approved and everyone is happy that all enquiries have been answered, contracts are exchanged. You pay your non-refundable deposit and are legally committed to buying your new home.

The solicitors work with you and the seller to set a completion date that suits you both. And you make sure your mortgage funds are ready.

On completion day, the money is transferred. Then, your solicitor tells you where to pick up your keys. And finally you move into your new home, unpack and start settling in. You are now a homeowner!

Step 8 - Welcome to MTVH!

You will receive a welcome pack to help you set up your direct debits, etc.

As a MTVH resident, you will be able to use MTVH Online, our customer portal, to pay your service charge and SO Resi Monthly Payment. You’ll also be able to report any problems and contact our customer service team when necessary.

More information

If you prefer, our PDF guide explains the process of buying a resale property.

Your homebuying journey (PDF)

Your resales homebuying journey brochure